In the race to the bottom Rockauto has finally gotten there. Your business model of eliminating the person and replacing them with an automated website full of run-around BS is shining strong.

In a recently placed order I was looking for a gasket. Your catalog listing only showed one gasket, taking the original Chrysler part number I found multiple listings for the same gasket and one of those listings was available to ship with everything else. Otherwise it was another $10 to ship a $2 gasket. The picture and part number were a match to what I expected to get. Fast-forward a week and stuff arrives, none of the gaskets were correct. Going back to the vendor catalog (Dana) it would appear that part number is correct and their image of the part also looks right.

Attempting to remedy the situation through your convoluted website only resulted in getting nothing. Because your catalog listing says this part does not fit my vehicle in question it is on me to eat it. My time has more value than the $8 those four gaskets cost and the return shipping would cost more anyways.

In your quest to be the top dog you forgot where you came from. For years I have put up with the mediocre packaging that has defined rockauto. Occasionally stuff gets destroyed and in the past years before your decision to get rid of your customer service. When errors like this occurred it was a 60 second phone call to get things straight. To stop the insanity and in the long run probably cost less than to keep shipping the wrong part and having it returned on your dime.

The last order I placed with R/A was yesterday and this evening after seeing it still had not proceeded due to technical errors on your end and the real burn with your automated customer screw over experience I decided it is time to call it done and cancel it and go elsewhere. Amazon might be ruining the world but at least they get it right and get it done on time, almost every time with no where near the level of BS that has come to define my experience with Rockauto.