Going to give this a try, and see if this facebook group will help to provide support for help with these software products. The goal is more timely support and see if this interface is easier. And would open the possibility of maybe livestream support.
If you'd like to be part of the group, go here to request being added: (let me know if this link doesn't work)

https://m.facebook.com/groups/253644...10&ref=m_notif