I have liked ordering from them in the past, but I definitely will look for other places to buy now, I ordered a Gates belt for my shadow, receipt says Gates and everything but they ship me a crappy looking belt under a different name., so i try to return it online which doesn't give a way to describe this problem when "then they say the manufacturer says it should fit Its not our problem we will refund you 50%" What kind of super crappy customer service is this.
Then when i call the guy on the phone treats me like an idiot when i said the online thing didn't work because i don't want to have to pay 50% because they shipped me a different brand, the guy continues to argue and says because it was under private label they can ship me any brand they want claiming it was made by gates, but this belt is either super old or just a crappy belt.
Made me super pissed and just hung up on the guy because he wouldn't listen, so just beware if you ever try to ask questions about their mistake