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Thread: Terrible Experience With Rock Auto

  1. #41
    turbo addict
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    Re: Terrible Experience With Rock Auto

    Quote Originally Posted by GLHS444 View Post
    (good luck finding a phone#).
    https://www.google.com/search?q=rock...utf-8&oe=utf-8

  2. #42
    Supporting Member II Turbo Mopar Contributor ajakeski's Avatar
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    Re: Terrible Experience With Rock Auto

    22 orders since June 2016. All parts were correct, even the axles for my Maserati.

  3. #43
    Garrett booster
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    UPDATE Re: Terrible Experience With Rock Auto

    UPDATE:
    RockAuto came though for me on this one. They stated I would be allowed a one time credit for this issue. Once the part was shipped back and verified, I would be issued a store credit. That came though about a week ago. I ordered the part needed before that, but no matter, the credit will be used soon enough.

    After a bit more digging on the issue, I discovered what was probably the root cause. The part vendor they use has hosed their database which propagated into RockAutos. Lesson learned...do a bit more home work to triple verify everyone before ordering.

    Thank you RockAuto for doing the right thing.
    Last edited by GLHS444; 09-14-2016 at 07:58 PM. Reason: I broke the quote somehow and title change

  4. #44
    Supporting Member Turbo Mopar Contributor mopar-tech's Avatar
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    Re: Terrible Experience With Rock Auto

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    Screwed again.

    Ordered 2 pinion bearings and 1 race to replace the ring and pinion on the Duster, they pulled the wrong parts.

    Note the part numbers on sheet and boxes.


    Working on clearing the decks.

  5. #45

    Re: Terrible Experience With Rock Auto

    We are sorry you had a problem with an order. Please report the issue on our order status & returns page for a prompt solution: https://www.rockauto.com/orderstatus/

  6. #46
    Supporting Member Turbo Mopar Contributor mopar-tech's Avatar
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    Re: Terrible Experience With Rock Auto

    Quote Originally Posted by RockAuto View Post
    We are sorry you had a problem with an order. Please report the issue on our order status & returns page for a prompt solution: https://www.rockauto.com/orderstatus/
    I'm well acquainted with Rock Auto's return page thank you.


    Working on clearing the decks.

  7. #47
    Supporting Member Turbo Mopar Contributor mopar-tech's Avatar
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    Re: Terrible Experience With Rock Auto

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    Just awesome incompetent service- Not only do you ship it from the furthest depot from my house on the east coast you have not even bothered to put it in the mail yet.

    OUTSTANDING.


    Working on clearing the decks.

  8. #48

    Re: Terrible Experience With Rock Auto

    All orders ship within 24 hours unless otherwise noted at checkout. Orders ship from the closest warehouse that stocks the part(s) selected.
    Quote Originally Posted by mopar-tech View Post
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    Just awesome incompetent service- Not only do you ship it from the furthest depot from my house on the east coast you have not even bothered to put it in the mail yet.

    OUTSTANDING.

  9. #49
    Supporting Member Turbo Mopar Contributor mopar-tech's Avatar
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    Re: Terrible Experience With Rock Auto

    Quote Originally Posted by RockAuto View Post
    All orders ship within 24 hours unless otherwise noted at checkout. Orders ship from the closest warehouse that stocks the part(s) selected.
    The customer service individual whom I spoke with on the phone indicated the parts would be sent AT ONCE since it was a screw up on Rock Auto's part and would wave holding the outgoing package till the incorrect parts were back on their way to Rock Auto.

    Clearly that did not happen as all that occurred was a shipping decal being generated.


    Working on clearing the decks.

  10. #50

    Re: Terrible Experience With Rock Auto

    Once the order has been picked and packed in one of our warehouses, a shipping label is generated and the package is ready to be picked up by the carrier. As your package was ready for pickup at 5:00 pm, it is likely that the carrier would not have arrived to pick up the package until the following morning, something our warehouses are unable to control.
    Quote Originally Posted by mopar-tech View Post
    The customer service individual whom I spoke with on the phone indicated the parts would be sent AT ONCE since it was a screw up on Rock Auto's part and would wave holding the outgoing package till the incorrect parts were back on their way to Rock Auto.

    Clearly that did not happen as all that occurred was a shipping decal being generated.

  11. #51
    Garrett booster
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    Aug 2006
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    Orange Park, Florida
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    203

    Re: Terrible Experience With Rock Auto

    Yup Rock Auto strikes again. Completely wrong part. Bought a closeout part for my 89 Turbo Caravan. The part came in and it's for a GM. I still won't recommend them to anyone.

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