22 orders since June 2016. All parts were correct, even the axles for my Maserati.
UPDATE:
RockAuto came though for me on this one. They stated I would be allowed a one time credit for this issue. Once the part was shipped back and verified, I would be issued a store credit. That came though about a week ago. I ordered the part needed before that, but no matter, the credit will be used soon enough.
After a bit more digging on the issue, I discovered what was probably the root cause. The part vendor they use has hosed their database which propagated into RockAutos. Lesson learned...do a bit more home work to triple verify everyone before ordering.
Thank you RockAuto for doing the right thing.
Last edited by GLHS444; 09-14-2016 at 07:58 PM. Reason: I broke the quote somehow and title change
We are sorry you had a problem with an order. Please report the issue on our order status & returns page for a prompt solution: https://www.rockauto.com/orderstatus/
The customer service individual whom I spoke with on the phone indicated the parts would be sent AT ONCE since it was a screw up on Rock Auto's part and would wave holding the outgoing package till the incorrect parts were back on their way to Rock Auto.
Clearly that did not happen as all that occurred was a shipping decal being generated.
Working on clearing the decks.
Once the order has been picked and packed in one of our warehouses, a shipping label is generated and the package is ready to be picked up by the carrier. As your package was ready for pickup at 5:00 pm, it is likely that the carrier would not have arrived to pick up the package until the following morning, something our warehouses are unable to control.
Yup Rock Auto strikes again. Completely wrong part. Bought a closeout part for my 89 Turbo Caravan. The part came in and it's for a GM. I still won't recommend them to anyone.