Today I tried to order a fuel pump, fuel injector (TBI so theres only going to be 1), TBI overhaul kit and an oxygen sensor.

The fuel injector was shipping separate, fair enough given the heavily discounted closeout price for what is a reboxed OEM Mopar part I can justify that.

Then I changed vehicles and shopped for some head bolts for a chrysler minivan V6 since they use the same head bolts as our 4 cylinder engines that is forum is based around. Often enough they are on closeout and sometimes they are actually considerably cheaper for whatever reason, maybe the part number is more active and thus cheaper, who knows.

They were shipping with the fuel injector and the shipping charge went up slightly but still very worthwhile. Add a second set of head bolts to the order so I'll have two full sets and a couple extras. Shipping went berserk.

shipping went from two locations to five. The same fuel pump, sensor and overhaul kit that were shipping together from one location were now shipping from three different locations!. WTF? How is that even remotely explainable???

Deleted the extra head bolts and things went back to 'normal' just for fun I changed around the quantity of the other items in the cart and nothing crazy happened. Went back to the catalog for the car and tossed a few random items into the cart that were all indicating as shipping with the fuel pump and other parts. Shipping creeped up slighty but nothing crazy until I added additional quantity greater than 1 on my extra add on's and once again it went crazy. parts that were shipping together were now once again scattered over multiple locations mostly shipping by themselves.

At one point your F'ed up (and that is what it is) shipping program had parts coming from 9 locations. Add that extra fan belt or idler pulley and its like the straw that broke the camels back.

Off to Amazon, 5 minutes later and all was done.

Amazon KILLS you guys on shipping. Are they often more expensive per item, yes. Do they play the roundy, roundy game of guess how many different locations your order comes from based upon my most recent attempted order with your company. NO

Having the best price and selection of automotive parts does no good if the shipping more often then not kills the price and becomes a game of fighting the shipping calculator because it is broken. Nothing is free in this world, the 'free shipping' on Amazon comes in the form of slighty higher prices and meeting a minimum threshold of the purchase amount. Maybe you should consider the same and cut the BS of the shipping calculator out of the equation ?

Last time I gave you guys a pretty scathing review like this I got an invitation to talk with someone fairly high up in management. Nice conversation but it was really rather pointless since rock auto as company refuses to admit that your shipping methodology is flawed. Has it improved from before, yes. Could it be a lot better still ? without a doubt.

The scenario from my attempted order laid out above is not a new one. Google 'rock auto shipping' and there is no shortage of complaints about the same or extremely similar thing happening. Seemingly all without explanation and silence from you guys.