You be the judge: Need some input from Turbonetics experts...

[Chris W]

Normally we try to keep disagreements off the message boards, but, a customer of ours is accusing us of something we did not do and we are looking for some input from others to help us confirm the facts.

A customer sent in his turbo for repair recently and he is claiming we switched turbine housings on him before we sent it back. His original stage 1 wheel exploded in the Turbonetics .63 A/R turbine housing which took large chunks out of the wheel contour surface. Our only option at the time was to open it up to a Stage 2 wheel. Unfortunately, opening to a stage 2 wheel wasn't enough to remove all the damage. The only thing we could do at this point was to create a shim and press it in to the housing then remachine for the stage 2 contour. We charged $50. for all of this work including machining for the stage 2, creating a shim, pressing in the shim and re-machining for the stage 2 contour. He feels he shouldn't have to pay this amount because he doesn't think it's his housing. He provided the picture below where he circled the Turbonetics "T" with a thick grey/red circle before and after it was refurbished. He is claiming the refurbished housing is different and we switched it. I tried to explain to him Turbonetics never offered a turbine housing with just a "T" and there has always been a star behind the logo. It's just not very visible due to the rust and stains on his used housing. I also circled in fine red color two flat spots on the turbine housing ears to show that it is the identical housing. I implored him to call Turbonetics himself to verify that their logo has always had the star behind it, but as far as I know he did not. I also told him that if he searched Turbonetics logo on google he would only find it with the star behind the "T". FTR- I contacted Turbonetics and spoke with the manager who confirmed our findings, but, the customer refuses to do the research himself.

I would appreciate input from anyone familiar with Turbonetics products and their logo.

Thanks!

Chris-TU

[GLHNSLHT2]

What the hell?!? He get's what looks to be a brand new housing and he's complaining?

[moparzrule]

So he thinks that a wheel that got lodged in the housing didn't damage the housing and you swindled him into ''paying'' $50 for a housing you've been trying to get rid of? lol, thats funny. I've seen housings that wheels have snapped off into, it's not pretty and the housing is ALWAYS damaged. $50 was an insane deal for that work, sleeving that and machining it out costs more than that. I bet Chris only charged for 1/2 of the cost.

If you look close enough you can see the star behind the T in that old housing especially on the left side of the T, it's just a lot clearer when the housing is actually clean.

[bakes]

What the hell?!? He get's what looks to be a brand new housing and he's complaining?

+1 to that

[Chris W]

We normally charge $75 just to open up a turbine housing (no shims), but, since this was for a turbo build and I wasn't clear about it from the beggining we only charged him 1/2 price.

Chris-TU

[T-Bohn]

looks like the same one to me and sounds like you did for him a correct and proper service.

Some people are hell bent and never happy.

[bond_bbs]

Could always do some photoshop magic to pull out the contrast of the star in the rust. If it's not 100% covered, a little bit of time with some zoom and PS can find anything to exists without modifying the base of the original image.

[tryingbe]

There is nothing you can say or do to please this customer. Even if you refund all his money, he will still be bitching.

[Chris W]

Could always do some photoshop magic to pull out the contrast of the star in the rust. If it's not 100% covered, a little bit of time with some zoom and PS can find anything to exists without modifying the base of the original image.

The star is definitely there but hidden under the soft tones of the rust. Bringing it out with PhotoShop is not necessary. His argument is pointless since Turbonetic's logo has always included the star behind the "T". He may be thinking he had a defective one. Once the turbine housing was cleaned and painted with glossy paint the star stood out.

Chris-TU

[Juggy]

the a/r and .63 in the first pic looks like its engraved into the housing, where as the 2nd pic it protrudes out....

but theres a mark on one spot that looks like an indent and its clearly visible in both pictures....its at about 7 o clock in the red circle, 2nd picture......u can also see this mark in the housing that is rusty (outside the black oval)....def the same one.

[bakes]

That 's got to be the same housing i so mani cast flaws that are the same.

[zin]

I want to make sure I'm understanding the situation.

Did he buy this Turbo from you originally?

Is he claiming it was defective ?

You know what? It doesnt matter. These are go-fast parts, not tune up parts, the kind of damage done isn't, or shouldn't be covered.

Additionally, why would someone put so much effort into an item and then take less in pay than it required to fix it?
.
Sounds like a customer you don't need /want!

As so often is the case, "Let no good deed go unpunished!".

Mike

[onerippinturbo2]

i agree, yo ucan see the star in both pics, it appears to be the same housing to me as well.

[Force Fed Mopar]

I would have just replaced the housing So his only beef is that he thinks you swapped housings? Nothing to do with the shim job? Did he have something special done to his old one, like porting or something?

[moparzrule]

His problem is he was charged the $50 for the shim job, he just thinks Chris swapped out the turbine housing for one that he had to put this shim in and charged him for it. He thinks his turbine housing didn't need the shim and he was ripped off $50.

Besides, who takes a picture of their turbo before sending it in for work? It's clear his intent was to screw you over to begin with. What a load.

[GLHS592]

It's stuff like this that makes me never want to own a business.

[moparzrule]

It's stuff like this that makes me never want to own a business.

hehe, yeah I own my own business as well and dealing with people sometimes is not very fun. But you know what sucks is you can have 1000 very happy customers for every 10 unhappy ones (the ones that are impossible to please no matter what) but it's those ones that give you a bad reputation for no good reason. Totally sucks.

[Force Fed Mopar]

His problem is he was charged the $50 for the shim job, he just thinks Chris swapped out the turbine housing for one that he had to put this shim in and charged him for it. He thinks his turbine housing didn't need the shim and he was ripped off $50.

Besides, who takes a picture of their turbo before sending it in for work? It's clear his intent was to screw you over to begin with. What a load.

Did he get charged for a wheel too or no? If Chris fixed everything for $50, the guy is definitely being unreasonable. Although I guess personal definitions of "under warranty" can vary I am assuming it was a warranty fix?

[DodgeZ]

Eat the 50 bucks and move on with life.

[BadAssPerformance]

If you look close you can see the faint Turbonetics Star behind the "T" in the first pic. To me it looks like two different turbine housings because the "T" is more embosed on the newer one.

Even if it is a new turbine hosing, whats the big deal? It is now Stage 2 instead of Stage 1 so its theoretically better anyways. Was there some sort of sentimental value to the original housing?

Just curious, was the customer concerned about the turbine housing or the comp housing? as that one is even more obviously different.... see pics and green circles