Originally Posted by
ACR Turtle
I understand the confusion, and I'm not sticking up for them, but if you say for instance order two items, it says ord qty 1 per item. Once the order is "filled" in the computerand the invoice is printed it adds shp qty 1 per item. Whether they ship it or not. If they only filled one line and not the other then the ticket would have one line saying shp qty 1 and the other would remain b.o qty 1. I have to explain this at work sometimes because it can be confusing.
I also have an internet site via a dealership that I maintain, however if a part isn't available to be shipped, I won't ship or charge you for any of it unless instructed by the customer to bill and send what yuo have, or bill for everything and send what you have. I prefer not to charge the customer until I have the merchandise packaged up ready for UPS pick up though.