I'll try to keep this as brief as possible and stick to the facts. Last Fall around September/October timeframe I was looking to get a big valve head put together with portwork etc...as my previous headwork I had paid for wasn't what I was looking for and didn't yield the results I wanted either. I had spent the Summer collecting all the valves, big valve seats, chromoly retainers, keepers, MP high lift valve springs, freshly re-built stock g-head, F3 camshaft, gaskets etc... Originally I was looking to Lonewolf to do the work, but during a conversation and ordering some parts through FWD perf. with Cindy, she said that Stephane is doing heads for her and would do a great job etc...so I was convinced to let her have my work. I wanted flow testing done as well. I was quoted $700 originally for the work. I said that I could send my parts in right away to have the work started, but I was in no hurry, I just needed it done by the beginning of the year so that I could swap everything out in time for SDAC in June. No problem. Cindy didn't want money right away, but I wanted to pay her in December since the head was suppose to be finished at the beginning of the year. She told me it'd be $975 when I called her in December to pay in full. Since I was originally quoted $700 I haggled a little bit and we came to an agreement of $900, so that is what I paid in December. From about January to March I called once every 2-3 weeks and was told on numerous occasions that my head would be done in another week or so or that Stephane was out of town taking care of family business back in Canada so my work was being delayed. I even donated $50 to Stephane's team. I was like, no problem since I've got until April/early May in order ot have enough time to get all my parts swapped out. Around the end of April I found out that Stephane was "stuck" in Canada and couldn't continue my would until further notice. I wqas given 3 options, 1. wait for Stephane to return 2. let Wallace finish my head for me or 3. I was told that there was a Stage 3 head sitting on the shelf, but it was a fastburn head, not a g-head. After pondering this whole thing, I decided to opt for the Stage 3 head that was supposedly sitting on the shelf for the sake of time. Cindy did tell me that if I was un-happy with it that she would allow me to return it for my g-head later on. Sounds great! I'll have my parts in time to get ready for SDAC. Well, it's the middle of August and I call atleast once a week and still haven't received my head. I did receive a 2-piece manifold and exhaust header that I had sent in for port matching and wasn't charged for, but haven't received my head. What upsets me the most is that I was under the impression that this stage 3 head was on the shelf ready to go, but I've been told that it was out for it's valve job, getting finished up on numerous occasions and even that it's ben done for 2 months, but the shop she uses for headwork hasn't shipped it yet. I asked for a tracking number numerous times after this other shop supposedly shipped it and haven't received any tracking number. I even bid on a used big valve head on E-bay back in June just to get something temporary and was outbid $251 to my $250 bid by Cindy. So long as this used head isn't what I'm going to receive, I'm fine with that.
To fast forward to the past week or so, I sent Cindy a message last Friday stating that I needed to see my head within a week or I needed all my parts back and my money. I've wasted 10 months waiting on something that I paid for 7 months ago. I'm an extremely patient person, but my patience has worn out. I just need to start over from where I started with this deal and deal with someone else. This stinks, I've never had any problem with FWD performance before this. Not saying that I'm done buying from FWD perf, but it will probably only be in-stock items only from now on.