Cindy-Where are you?

[turbovanman²]

Have called all week and mailbox is always full?

Please call 604-533-1162

Thanks.

[Clay]

Please call 604-533-1162

*adds to 'please call list'*

hehe ;)

[GLHNSLHT2]

yea, everybody call simon! :)

[dds78910]

I was able to get a hold of her yesterday.

[nBALLS]

I think I'll call Simon...

:lol:

[turbovanman²]

Sure, tomorrow night, :lol:

[nBALLS]

If it will make you feel better, I'll post my phone number too. :lol:

[chilort]

I don't need a call, just send me my freaking parts. I've been waiting since mid Feb. This is ridiculous!!

[WOP'R]

I've been calling to....

hahaha mid Feb is that all?....try mid Sept!!!

[CDNTurboZ]

+1 i've spent almost $1500 on parts back at the end of feb and still no parts.......I've tried calling a few times to no avail...

[chilort]

In talking with her, it sounds like she had a death in the family. This is not good. And then she moved according to another thread here. But I'm quickly running out of patience. I keep getting, "it'll ship next week" or "it shipped and it'll be there early next week."

I'd be much less stressed if I knew exactly what was going on and why my stuff wasn't on the way. I did order stuff around the December time frame and did get that stuff. If not, my car wouldn't even be running right now. So, I'm happy with most of what I've received. The relationship to now has been great.

But now I'm pretty frustrated. I'm busy for the next two weeks, but after that I could make a road trip. Who needs what? I'll fill the orders myself if I have to.

[turbovanman²]

I was mainly calling for Wop'rs car, aka Rob, as its sitting at my shop dead in the water without a computer, taking up space, :(

[glhs727]

anyone that needs to speak with me, feel free to PM me. I finally have internet at home and this is the first chance in weeks I have had to check the forums. Also when PM'ing me about your order, please include your real name since I do not know everyone by their screen names.
later,
Cindy

[John B]

PM sent

[$50spirit]

sent a pm and still no reply cant get through on the phone either

[turbovanman²]

Yep, no reply's to mine or Rob's, :(

[glhs727]

I have replied to all PM's recieved in the last week.

[SpoolinGLH]

Sorry Cindy You must of missed my PM then.

[turbovanman²]

I have replied to all PM's recieved in the last week.

Thats a big no, :(

[CDNTurboZ]

still haven't gotten my tracking number.......:(

[turbovanman²]

I am all sorted out, :thumb:

[chilort]

Good for you TurboVanMan. Some of us are still waiting. Oh how the weeks go by.

[JamesL]

Good for you TurboVanMan. Some of us are still waiting. Oh how the weeks go by.

Well I've asked before via PM with no response so lets try it here. Send me an order number or your name and I'll see if I can get a status. We don't know everyone by their alias. Do you actually have an order with us?

[WOP'R]

cindy the sbec/cal that you told me you shipped never showed up:( Ill need the tracking # in case the mail office misplaced it so they can find it.

[$50spirit]

pm? how many do i gotta send? its sunday and still no reply seems like everyone but a few people are getting held up on the " oh i shipped it yesterday look for it in a few days " thing that i keep hearing

[JamesL]

pm? how many do i gotta send? its sunday and still no reply seems like everyone but a few people are getting held up on the " oh i shipped it yesterday look for it in a few days " thing that i keep hearing

I'm confused are you the same guy as Chilort?

[$50spirit]

no my name is jeff winstead

[$50spirit]

hey wopr the sbec is the one with the 14 way on it? if it is i pry have it, its another oops from fwd that i got

[CDNTurboZ]

I'm really hoping my struts didn't get sent to the wrong person.............

[chilort]

I did send a PM and many e-mails via my g-mail account. I am Jeremy Schoen in Atlanta, GA. I am waiting on a chip and an AFPR.

[turbovanman²]

hey wopr the sbec is the one with the 14 way on it? if it is i pry have it, its another oops from fwd that i got

I really hope not, I need his car moving, :(

[WOP'R]

so whats the word guys? has my sbec been shipped to the wrong address???

i called three times, and sent a PM with no answer...am i being left in the dark yet again?

[88_pacifica]

http://www.israelity.com/wp-content/uploads/2006/08/take_a_number_3.jpg

[JamesL]

so whats the word guys? has my sbec been shipped to the wrong address???

i called three times, and sent a PM with no answer...am i being left in the dark yet again?

No. That customer was just sent the wrong one. Yours is on the way.

[JamesL]

hey wopr the sbec is the one with the 14 way on it? if it is i pry have it, its another oops from fwd that i got

No, you were sent the wrong one but not his.

[JamesL]

I'm really hoping my struts didn't get sent to the wrong person.............

They most likely did not. We are breaking in a new guy in our shipping area and there have been a few mistakes but I don't beleive yours was one of them.

[chilort]

Well, I've decided that if I don't get my stuff in the next two weeks I'm driving out there. There are a couple of researchers I'd like to meet at Rice in Houston too. I'd rather meet them through conferences, but I might as well get two birds with one stone.

So, if I don't get my parts, my fiance and I will start driving. If anyone needs anything by then and they've been waiting for 3 months or more too, send me a PM. Cindy says they have a new person in shipping and I don't mind whippin'em into shape. This is beyond ridiculous.

[MopàrBCN]

Maybe its a cultural thing, but I find this thread rediculous. This is a board which deals with turbo mopar cars (thus it's name) and not with ones personal problems with a vendor.

I find it totally ok, to ask "Cindy where are you" if you can't get hold on her. I did this myself on another ocasion. BUT putting your personal affairs about orders in here is rediculous. More so knowing, that she can be contacted.

If you have a case, state it with her by the means available to you to get your case resolved. But don't involve people, who have nothing to do with your case. Putting your case here, is exactly this. Involving people (for example me) who have nothing to do with it.

To all, who are reading this and have never dealt with fwdperformance before and might feel a bit nervous due to this discussion: I live in Spain and have spent a little fortune on products and services from fwdperformance over the last year and NEVER EVER had a single problem. No matter what I needed. I referred people from boards in Germany to fwdperformance who confirm the same.
There are propably hundreds of serious people on this board who can confirm this for themselfes.

This discussion here leads to nothing but to damage the reputation of a business which we all should be glad that it exists. Problems can occur but should be dealt with in a fashion that the issue gets resolved, not in that childish fashion I read in some of those coments in this thread.

PS: @Chilort, reading a comment like this: "So, if I don't get my parts, my fiance and I will start driving. If anyone needs anything by then and they've been waiting for 3 months or more too, send me a PM. Cindy says they have a new person in shipping and I don't mind whippin'em into shape...." and seing you mentioning the word rediculous, then my advise would be that you take a mirror, look into it and ask yourself in a quite moment what the meaning of "rediculous" could be.

[elle bawdy]

This thread is useless without Penelope Cruz pics. On another note, I ordered from Cindy recently some small stuff and it got all the way up to the Great White North in timely fashion.

[chilort]

MopàrBCN, go ---- yourself. If you think this thread is a waste of time, don't ------- read it ya jack ---.

I did finally talk to Cindy today. Things might get worked out, but I've been told, "the parts will ship early next week" more than once. If others have had better experiences, good for you. It would appear that one issue has been that I am waiting on a cal and they are having some difficulty getting those. I would have much preferred to have been told the truth from the start.

This is also not the first time I have waited a long time for parts from FWD Performance. I ordered a head, a turbine housing, and a cam shaft from them before Christmas. The turbine housing showed up within days. The head took about a month. Admittedly, it was a around Christmas. But once again, just hearing something like, "hey, it is gonna be a couple of weeks because it is Christmas," would have been nice.

Waiting on this cal is driving me crazy. I purchased a more expensive t-stat that has a fail safe mode for overheating. It basically locks open. My car gets so hot with the factory fan schedule that it had locked into the open position. So I got to spend even more money and time on something that should never had been a problem if my parts were here.

Furthermore, MopàrBCN, you have no idea how many times I have e-mailed over the last three months to find out about my parts. Don't you think it is a little silly to make the assumption that I waited three months with no contact and then just started flaming. I you did think that, then you are right, that would be childish.

I, however, do know how many e-mails have been sent, 34. Many of those e-mails were never responded to. I've also been in contact by phone with Cindy. Can you see where I'm going with this? If you can't I'll type slower just for you. Sometimes you have bring things out in a public forum, such as a bulletin board, to get people's attention. I'd personally rather not flame someone on a board (unless they've asked for it) but 34 e-mails and several phone calls weren't doing the trick.

[MopàrBCN]

The good thing about this thread is, that eventually someone cares about that I practice my English. Quote: "MopàrBCN, go ---- yourself. If you think this thread is a waste of time, don't ------- read it ya jack ---." Just to help me out here, those "----" are the equivalent to those "beeps" on TV when someone says something not considered political correct? If it's this I might have solved it....

Now, capable of ignoring your introduction into your post, here a few thoughts:

How do you think, the head becomes the head you are hoping to get, without fabrication?
How do you think your camshaft gets the way you want it?
Last but not least, you are waiting for a Cal - supposedly calibrated for that cam and head you are aiming for. So when do you think would be the best moment doing this cal?

I mean, if I read the list of things you claim to have ordered I find it quite normal that it takes time to get them (This is to be seen independently on how much time is justified). Besides the housing, there is not a single item that does not need fabrication. Would you have wanted receiving a cal made up before the actual flow characteristics of your head and duration of you cam would have been known????

Now, as far as I know, there are 3 businesses with reputation doing those type of things for our type of car. All of them small enthusiast businesses. You are at the beginning of the year. When do you think, everybody is preparing his/her car for the season? There are a lot of answers you can give to yourself.

Let's say it is the way you say, I perfectly understand you being frustrated (nobody likes waiting). But there are other ways (and much better ways!!!) solving those disputes. You always have the option of saying, "I don't want this stuff, I am getting a stock cam, stock head and stock cal". You are free to stop dealing with fwdperformance and try another vendor. You also can try to understand why it takes the time it takes (that would be the wise one in my opinion).

Now, I don't know you, and from the few statements I have read from you I better don't conclude on who and how you might be. But bear in mind, you have put accusations and claims about a business in a public board. You have received answers from a representative of this business with a specific question, which you did not answer to in this board. You have not put a single line of proof that you accusations are correct. Yet you have done all this on a public board. It's only a guess, but I doubt you have received a lot of PMs to your offering of picking up parts for others when you go for that famous drive to Spring with your fiance. You should ask your self why that is. Also you should ask yourself why your comments in here don't find a lot of support!

[Clay]

MopàrBCN, go ---- yourself. If you think this thread is a waste of time, don't ------- read it ya jack ---.

This is your warning. I know you may not be happy with what has said but personal attacks wont be tolerated. Please keep it civil, take it to PM, or get a vacation from the board.

Thanks,
clay

[chilort]

MopàrBCN, thanks for the analysis.

I did order a stock '88 cam, the head I ordered was just a refurbished head, the afpr is a part they buy from someone else (and mark up and sell to us), and the cal is a stock cal they advertise on their site. I am providing all the evidence I can in little black letters on a screen. If you want more evidence, call Cindy yourself (good luck, the voice mail is still full).

I don't mind waiting on parts as long as I am told I will be waiting a long time. I am currently restoring a 1970 Dodge Superbee. It is mostly in storage while I finish my graduate degree. But I sent the gauge cluster to The Guy that is the expert on these in Chicago to have it restored. It took over a year. It didn't bother me a bit. I knew how long it would take.

Clay, why couldn't your note have come in a PM? Last I checked, you'd posted on this thread looking for Cindy too? MopàrBCN trounces the entire thread but that's not a problem. Is it because MopàrBCN is a supporting member and I'm not that I get pointed out?

I don't mind taking a vacation either. My recent post about a clutch has gone totally unanswered. I run an IC'ed log which appears to get poopooed on here because it isn't the "right" thing to do.

[turbovanman²]

This is your warning. I know you may not be happy with what has said but personal attacks wont be tolerated. Please keep it civil, take it to PM, or get a vacation from the board.

Thanks,
clay

I dont' agree, it seems Chilort has every right to be pissed off, and MoparBCN has no right attacking him.

[minigts]

Well I guess FWD Performance is doing well if there are a lot of orders people are needing. Good for her! I've ordered basic stuff before and no issues, but I can imagine anything that takes some engineering will take a little more time than other stuff. If you ordered it from me, it would take twice as long and may only be AS good as what they do. But I would make sure to do it the best I could. Good luck to all who need stuff!!!!

[Clay]

Clay, why couldn't your note have come in a PM? Last I checked, you'd posted on this thread looking for Cindy too? MopàrBCN trounces the entire thread but that's not a problem. Is it because MopàrBCN is a supporting member and I'm not that I get pointed out?

I wasnt looking for cindy. I did post in the thread earlier which is why I saw your post because I got a email notificiation with your reply. Why didnt I send it in a PM, I dont have a good answer for that, I just didnt. Ill take it into consideration next time, but what is done is done. As for contributing member vs. non, I didnt even notice until you said something, as for MoparBCN trouncing the entire thread.... well I went back and re-read what I missed.....

so to both of you, (chilort and MoparBCN) please chill out, leave each other alone, and get back to the thread at hand........ which since Cindy has said she will no longer deal with on the net, probably pretty worthless now anyway.

[Clay]

I dont' agree, it seems Chilort has every right to be pissed off, and MoparBCN has no right attacking him.

I thought you gave up?

[chilort]

By the way, I was, at least partially, joking about having to take a road trip to Houston. My fiance and I do like to travel and I really do want to meet the two researchers at Rice.

Also, I do not dislike Cindy or FWD Performance. I'm simply frustrated at waiting for so long for a product where they were one of the first to offer. I appreciate the work of the vendors here. I don't like waiting on parts for this car though because it is my daily driver. My only other thing to drive is a '68 Dodge Sweptline with a 440. You'd be right if you guessed that it doesn't get good fuel mileage. It is also more prone to breaking down than the Daytona.

Finally, this was part of Cindy's response about a trip to Houston: "BTW You should come to Houston anyway, one because your trip to Rice would likely be great, it is a top notch facility, and any researcher there would be worth meeting, and two, you could bring your car, and we could custom tune it while you are here, getting you a better calibration in the long run."

[turbovanman²]

I thought you gave up?

I did, whats your point?

[MopàrBCN]

I dont' agree, it seems Chilort has every right to be pissed off, and MoparBCN has no right attacking him.

Hi, just for the record - I tried to point out that I understand @Chilorts frustration - however, I can not judge it's right to be frustrated - noone but himself and fwdperformance can.

And this is my point.

In a matter of fact this was not primarily going against @chilort, he was only the trigger.

It was against putting order disputes in public because we do not know anything about this deals. Anyone could say something here but noone knows the whole story. For me, @Chilort or indeed anyone could be right in what they claim - as well they could be part of the problem, noone knows without proof.

And this was my point I tried to bring across, when I said, there are much better ways solving issues then going public.

If someone feels the need to go public with an issue he/she has with a non delivery of goods from a vendor then this causes first of all that he/she compromises the reputation of this vendor. And if this is done, then it should be done with proof. In a matter of fact, here should be the same rules to be applied as would be when filing a bad deal in the "Exchange Section".

Now, this does not refer to asking "Cindy where are you?" Until this point everything is ok.

Ok, finally, the reason, I "attacked" this thread was triggered by @Chilorts comment on making the trip up there and (his words) "whippin'em into shape" - At this point I felt the need to contribute, if it was a good idea or not, I did it and felt it was right doing so.

However, @Clay is absolutely right, I should have stopped and should have left it like this. The way @Chilort opened his answer to my opinion however provocated my second post, which I agree, was not contributing to my initial intention and hence a waste of emotion and time.

So, @Chilort, if you feel attacked I say sorry, and mean it. However, I still disagree with putting those missing parts claims in a board which is not the board of the vendor concerned. And as well as that I disagree with your wording in your first reply.

[chilort]

Asking Clay about Sonka Irish Pub in Terre Haute would be pointless. Though I haven't been in a couple of years, so it would be some nice information.

Bringing out issues with vendors when you cannot get a response does have a purpose, at least to me. Not only that, but another post in this section about a FWD Performance shipping oopps likely helped resolve the issue faster. If Cindy reads this, then better understanding the expectations of her customers will only help in the long run.

This is the part of the board dedicated to vendors, specifically for FWD Performance.

And I think there might be some confusion about cals. I did not order a custom cal. I talked to Cindy first and ordered one of their stock cals. I still don't understand why they are having trouble getting these.

[Polygon]

Just made an order Wednesday and it should be here on Monday according to the tracking. I've had some issues with shipping in the past but Cindy has ALWAYS made good on things. I get that things happen and I can forgive if they take care of it and she always does. She even held that last known set of Konis for me. :thumb:

[chilort]

I got parts. Yes I do. I got parts. How 'bout you?

[turbovanman²]

I got parts. Yes I do. I got parts. How 'bout you?

I have the computer for Wopr's car but the motor went boom, :(

Not the cals fault.